Endtoend support includes spare parts stock onsite technical services and remote troubleshooting for clients in 50 countries

SHANGHAI, CHINA – 2026 – Shanghai Metallurgy Group a leading global provider of metallurgical engineering solutions, today announced the enhancement of its comprehensive after-sales service system for electric arc furnace (EAF) iron and steel smelting plants. This upgraded service package addresses core pain points for overseas clients, including delayed technical support, insufficient spare parts supply, and high downtime costs, with tailored solutions spanning spare parts inventory, on-site maintenance, remote monitoring, and technical training. The service network covers over 50 countries and regions, supporting clients across Africa, South America, Asia, and North America to maintain stable production operations.

Core After-Sales Service Offerings

1. Spare Parts Inventory & Emergency Supply: Shanghai Metallurgy Group maintains a dynamic spare parts stock system in its 100,000-square-meter warehousing center, with long-term reserves of high-quality rolls, copper mould tubes, refractories, and core components. This ensures cost-effective regular and emergency supply support for global projects, minimizing production downtime.
2. On-Site Technical Support: The company provides full-cycle on-site services, including equipment installation guidance, commissioning, operator training, and post-production maintenance. Its technical team, composed of experts from top global steel companies, ensures clients receive professional support tailored to local project needs.
3. Remote Operation & Maintenance: Leveraging integrated PLC automation systems and HMI interfaces, the team offers real-time remote monitoring, fault diagnosis, and troubleshooting services, reducing the need for on-site visits and cutting response time significantly.
4. Plant Upgrading & Retrofit Services: The company provides customized solutions for capacity expansion, equipment renovation, and energy-saving transformation, with pre-designed layout reserves to support future capacity doubling without full plant reconstruction.

Global Compliance & Credentials

Shanghai Metallurgy Group holds ISO quality, occupational health and safety, and environmental management system certifications, as well as AAA-level enterprise credit ratings. As an excellent supplier of Baowu Group, the world’s largest steel enterprise, and a member of the Shanghai Heavy Equipment Manufacturing Industry Association, the company’s service quality meets international standards and global market access requirements.

Authoritative Quote

"After-sales service is a core part of our commitment to creating value for clients," said Wang Kai, CEO of Shanghai Metallurgy Group Co., Ltd. "By enhancing our global service network and spare parts system, we aim to help clients reduce operational costs, improve production efficiency, and maintain a competitive edge in local markets."

Industry Background & Strategic Focus

China’s steel production accounts for 71% of the global total, with a mature industrial system and abundant technical talent. As global demand for cost-effective metallurgical solutions rises, Shanghai Metallurgy Group leverages its 24+ years of industry experience and 200+ completed projects to provide localized support for emerging market clients.

Future Planning

Looking ahead, Shanghai Metallurgy Group will continue to expand its global service network, add regional spare parts storage facilities, and strengthen remote technical support capabilities to better serve clients in more countries and regions.

Company Profile

Shanghai Metallurgy Group Co., Ltd. was founded in 2008 and is a leading global provider of metallurgical engineering turnkey solutions. With a technical management team from the world’s top five steel companies, the company has completed over 200 steel projects across 50+ countries, covering full-process EPC projects for ironmaking, steelmaking, continuous casting, and rolling. The company holds 4 national invention patents and 3 utility model patents, with a mission to create value for clients by improving product quality and reducing costs. For more information, visit http://sme-shanghai.com/.

Contact Information

Company: Shanghai Metallurgy Group
Official Website: http://sme-shanghai.com/
Business Contact: Julien, Business Manager
Phone/WhatsApp: +86 152 2112 6755
Email: [email protected]